Market Data 
- A Cathay Pacific flight attendant mistakenly served a glass of white wine to a child in business class.
- His mother said there was a “lack of care” for her son after the incident.
- The airline said it sincerely apologized and had launched an internal review.
Cathay Pacific apologized to a family after a flight attendant mistakenly served a 3-year-old boy a glass of white wine with his meal.
The incident occurred in business class on Flight 255 from Hong Kong to London on April 24.
The child’s mother contacted the South China Morning Post after initially posting on a Chinese social media platform.
The woman, whom the publication identified only by the surname Wong, said the child took a sip of what he thought to be water and said it tasted sour. His father then checked the drink and found it was actually wine.
The mother said flight attendants quickly replaced her son’s drink with water.
The airline told Business Insider in a statement that the cabin crew put out a call to medical personnel aboard the flight and consulted a ground-based medical service before monitoring the boy’s condition for the rest of the flight.
“During the whole process, there was a lack of care for my son,” the woman told the SCMP. “They gave me the impression that they were trying to shirk responsibility.”
Cathay Pacific said it “sincerely apologises” for the incident.
“We take this matter very seriously and have launched an internal review to ensure appropriate follow-up actions are implemented and goodwill is being offered,” the airline said. “We will continue to support and assist the family.”
