Todd Pruzan, HBR Welcome to the HBR Video Quick Take. I’m Todd Pruzan, senior editor for Research and Special...
Read moreThere’s a reason Silicon Valley Bank became such a fixture among startups: it understood their needs better than any...
Read moreMachine learning is a promising technology for improving the customer experience. Why? It’s simple: because it can predict customer...
Read moreIt’s only natural to think about alternate career choices we could have made — but can too much dwelling...
Read moreMany companies chase customers for online reviews by sending them solicitation emails. These emails aren’t always a good idea,...
Read moreSuccessful leaders can fall into the trap of thinking they know what’s best for their team or organization. After...
Read moreAI is already helping companies understand their customers better. And many theorize that AI will soon know us better...
Read moreAfter an unusually difficult week at work, I shared with a friend the impact on my team and me....
Read moreWorkplace anxiety is on the rise. Starting in the fall of 2022, layoffs began in the tech industry and...
Read moreIn the Star Wars franchise, C-3PO is a protocol droid that serves on the front lines of galactic war,...
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