The Big Idea

Todd Pruzan, HBR Welcome to the HBR Video Quick Take. I’m Todd Pruzan, senior editor for Research and Special...

There’s a reason Silicon Valley Bank became such a fixture among startups: it understood their needs better than any...

Machine learning is a promising technology for improving the customer experience. Why? It’s simple: because it can predict customer...

It’s only natural to think about alternate career choices we could have made — but can too much dwelling...

Many companies chase customers for online reviews by sending them solicitation emails. These emails aren’t always a good idea,...

Successful leaders can fall into the trap of thinking they know what’s best for their team or organization. After...

AI is already helping companies understand their customers better. And many theorize that AI will soon know us better...

After an unusually difficult week at work, I shared with a friend the impact on my team and me....

Workplace anxiety is on the rise. Starting in the fall of 2022, layoffs began in the tech industry and...

In the Star Wars franchise, C-3PO is a protocol droid that serves on the front lines of galactic war,...