On the other hand, I’m in no rush to fly Air Canada again.
I’ll never forget the first time I flew Air Canada.
It notably ranked 10th on Cirium’s On-Time Performance report for North American Airlines in 2023. But I figured most airlines experience delays nowadays. Unfortunately, my international flight had a six-hour delay that wasn’t announced until an hour after I arrived at the airport.
I wasn’t given any information about the delay, even when I specifically asked staff members at the airport.
By the time I made it to my connecting airport, I had a short amount of time to grab my bag at customs and recheck it for my next flight. But my bag hadn’t arrived.
I went to the Air Canada customer-service desk to file a missing baggage claim, but it took so long that I ended up missing my flight.
The only seat on the next available flight was in first class. Since I wasn’t able to get any reimbursement for the delay, the trip became more expensive than planned.
Still, a few years later, I gave the airline a second chance for a direct flight from Chicago to Vancouver. Again, my luggage didn’t make it.
I finally received all my belongings on the last day of my five-day trip — but my suitcase was missing a wheel.
It’s possible that I just caught the airline on bad days, but I’m not willing to risk booking another flight with Air Canada when there are so many other options.
Representatives from Air Canada did not respond to a request for comment.
